Agency Updates

JUL 1

The Eastmont Self-Sufficiency Center (Suite 100) is re-opening!

Effective June 20, 2022, the Eastmont Self-Sufficiency Center (Suite 100) will be open for full service. All other Alameda County Social Services Agency (SSA) lobbies and client waiting rooms have been open since April 11, 2022. Appropriate social distancing and mandatory mask compliance will be enforced at all locations.

Online services and telephone remain the most convenient ways to contact the SSA. Most SSA services are available to the public online and with a MyBenefitsCalWIN account, or by telephone. Many, if not most, of SSA’s services do not require the public to take time to visit an office.

Disclaimer: Depending on lobby and waiting room capacity limits, the SSA may restrict the number of clients allowed in lobbies and client waiting rooms at any given time to ensure proper social distancing and adhere to Alameda County health and safety protocols.

Agency Updates

JUL 1

(California) Increases CalWORKs Time Limit to 60 months (5 years)

Effective May 1, 2022, the CalWORKs lifetime limit on aid has been extended from 48 months to 60 months. The months do not have to be consecutive (in a row). You can now receive CalWORKs cash aid for up to 60 months as long as you can continue to meet eligibility criteria. If you have already used 48 months of CalWORKs cash aid under the previous law, you may be able to receive 12 more months of cash aid. For more information about the time on aid extension click here. For more information on the CalWORKs program click here. 

Agency Updates

JUL 1

EBT SCAM ALERT

If you are an EBT cardholder and receive a text, call or email asking for your card number, PIN or any personal information, do NOT provide it. There are reports of an EBT scam and attempts to steal benefits. Alameda County Social Service Agency (ACSSA) will never ask for this information through phone, text, or email. EBT cardholders should never provide personal information to unknown third parties. For any questions regarding your EBT card, please call (877) 328-9677 or click here for for more information. For information available in other languages click on the name of the languages listed: Spanish, Cambodian, Vietnamese, Cantonese, Mandarin, Tagalog, Farsi, Dari and Pashto.  

Agency Updates

JUL 1

Older Adult Expansion for Medi-Cal

Beginning May 1, 2022, Alameda County residents who are 50 years of age or older who meet all Medi-Cal eligibility criteria will be able to get full scope Medi-Cal, regardless of immigration status.

Agency Updates

JUL 1

Virtual Kiosk

Did you know you can submit documents online for CalFresh, Medi-Cal, CalWORKs, Refugee Cash Assistance, General Assistance, Welfare-to-Work, and CalFresh Employment & Training programs as well as request a replacement EBT card with the Alameda County Social Services Agency's new Virtual Kiosk? To access the Virtual Kiosk, click here.  

Agency Updates

JUL 1

CalFresh and CalWORKs Online Appointment Rescheduling

Did you know you can now reschedule your CalFresh and/or CalWORKs application or renewal interview appointment online? To reschedule your appointment for a time that works for you, click HERE. You will need to provide your first and last name, date of birth, and case number. Your case number can be found on most letters we send you in the top right-hand corner. You can also use our Customer Automated Response System (CARS) HERE to message a worker.