Agency Updates

MAY 9

IHSS Covid-19 Updates

At this time, our Adult and Aging Services (AAS) lobby is closed to the general public. We want to keep you and those you care for safe. We remain committed to meeting your IHSS needs by phone, video conference and online. For limited purposes only, you may be able to access the AAS lobby. Please continue reading for more information.

Personal Protective Equipment (PPE) is now available, for a limited time, to all IHSS recipients and providers. For information on how to request PPE, click here.

Agency Updates

MAY 9

Attention Recipients

Please know that your IHSS hours will continue to be in place during this time. If you have any questions or have additional service needs, contact your IHSS Social Worker.

For information on COVID-19, please click on the CDSS Informational for IHSS Recipients or AAS Guidance on COVID-19.

For information on requesting an Emergency Back-Up Provider due to COVID-19, call (510) 577-1980.

Agency Updates

MAY 9

Attention Providers

If you are an IHSS provider without symptoms and have not been exposed to COVID-19, you should continue working for your IHSS recipient(s) during the period of this emergency. Please take precautions recommended by public health agencies to prevent transmission of COVID-19 (CDPH Guidance).

• Provider Orientation: Following CDC guidance on social distancing, all in-person provider orientations are limited to 18 or fewer attendees (9 per session). Orientations are drop-in only and on a first-come, first serve basis. Please click on the calendar below for details:
• Submitting Documents: You may now submit all required enrollment documents by email to: IHSSProviderEnrollment@acgov.org OR fax to: 510-577-1803. If you are unable to submit documents by email or fax, you may continue to mail them to the office: 6955 Foothill Blvd., Suite 300, Oakland, CA 94605 OR drop-off your completed forms at the table located outside of the AAS Lobby at Suite 143.